Covid-19 : Welcoming you in complete safety is our priority!

The cancellation of many appointments during the lockdown will have an impact on the organisation of our consultations during the coming weeks. Indeed, certain appointments have now become urgent and must be quickly scheduled. This means your appointment could be postponed. But rest assured that if your doctor considers your appointment urgent and/or necessary it will not be postponed. 

You can only be accompanied in exceptional cases to be agreed in advance with your doctor at the Institute. 

• Accompaniers are allowed subject to certain conditions.
  • You can be accompanied by one person only (an adult) if you attend for an oncology consultation and your accompanier enters the consulting room with you. 
  • If you are attending for a medical-technical act, tests or for the day hospital, no accompanier will be allowed (except in exceptional cases) so as to avoid having too any people in the waiting rooms at any one time.

In this case please contact us so your specialist doctor can assess the situation before having you come to the Institute and inform you of special arrangements for patients who have tested positive for Covid-19  or have reason to believe they may have contracted Covid-19. Rest assured that if your consultation is urgent and necessary we will see you, COVID or no COVID. 

No, our hospitalisation units have been reorganised to ensure that our patients who may be carrying Covid-19 or who may have contracted it are hospitalised in separate units with a dedicated nursing staff. All patients hospitalised are tested for Covid-19 and strict hygiene measures have been put into place to protect all our patients during their time at the Institute. 

All our patients are hospitalised in a single room. Double rooms are only envisaged for our patients following the guarantee of negative results in the Covid-19 screening tests. 

Visits to hospitalised patients are allowed. To protect patients and staff we ask you to respect certain rules :

• Visits are possible from the 3rd day of hospitalisation at the Institute.
• Only one visitor (and always the same one) is allowed. It will be possible to identify this sole visitor during the formalities for granting admission to the Institute.
• The sole visitor will be notified by text message as soon as it is possible to come to the Institute.
• Visiting times: between 3 pm and 8 pm during the week, at weekends and on public holidays.
• Length of visit: 30 minutes maximum.
• Please remain in the patient’s room throughout the visit.
• If your loved one is infected with COVID19, no visits are allowed (except in exceptional cases). 
• If your loved one is hospitalised in the haematology unit (B3) or in intensive care (ASTI or RESI), specific measures apply: Please contact the hospital to find out more about visiting your hospitalised loved one in this case. 
• Please respect the protection measures:
  • Wear your mask.
  • Respect the distancing of 1m50.
  • Wash and disinfect your hands before and after your visit.
  • Wear the gown you will be issued with.

Our psychologists are there to help you. A special phone line is also available.
Please feel free to call : 0487 / 11 94 28.

If you hear nothing from us that means nothing changes for you. Your operation will take place. The Institute will contact you directly if it has to be postponed.