Safe takeover of consultations and treatments
In line with the successive phases in coming out of lockdown, the Jules Bordet Institute is progressively resuming all its consultation, treatment and hospitalization activities. TREATING YOU IN COMPLETE SAFETY IS OUS ABSOLUTE PRIORITY. We are doing everything possible in terms of hygiene and the organisation of our reception and care pathways to welcome you with confidence in optimal conditions for your own safety and the safety of our teams.
- Accompaniers are allowed subject to certain conditions.
- You can be accompanied by one person only (an adult) if you attend for an oncology consultation and your accompanier enters the consulting room with you.
- If you are attending for a medical-technical act, tests or for the day hospital, no accompanier will be allowed (except in exceptional cases) so as to avoid having too any people in the waiting rooms at any one time.
Visits to hospitalised patients allowed under certain conditions
Good news! Visits to hospitalised patients are now allowed. However, to protect patients and staff we ask you to respect certain rules:
Arrangements for visiting hospitalised patients from this Tuesday 2 June 2020
- You can only visit loved ones from the 3rd day of hospitalisation at the Institute. Visits are not yet allowed for hospitalisations of a shorter period
- Only one visitor (and always the same one) is allowed per patient. It will be possible to identify this sole visitor during the formalities for granting admission to the Institute.
For the visitor: You will be notified by text message as soon as it is possible to come to the Institute. Be sure to have the text message and ID card with you on arrival. Please note that if you yourself show symptoms (cough, fever, breathing difficulties), you will be refused access to the Institute. - Strict visiting hours apply: between 3 pm and 8 pm during the week, at weekends and on public holidays. Please strictly respect these times. No visits are permitted outside these times.
- Visits are limited to 30 minutes maximum.
- You will be requested to remain in the patient's room throughout the visit.
- If your loved one is infected with COVID19, no visits are allowed (except in exceptional cases).
- If your loved one is hospitalised in the haematology unit (B3) or in intensive care (ASTI or RESI), specific measures apply: Please contact the hospital to find out more about visiting your hospitalised loved one in this case.
- We ask you to be particularly attentive to protection measures to avoid any risk of spreading the virus:
- Wear your mask throughout your visit (you will be issued with a mask on arrival at the Institute).
- Respect the distancing of 1m50 from your loved one.
- Wash and disinfect your hands carefully before and after your visit.
- Wear the gown the nursing staff in the care unit will give you.
We understand that these measures can be uncomfortable for your visit. We introduced them to provide maximum protection for patients, their loved ones and staff against the spread of the Covid19 virus. Our teams thank you for your understanding and for respecting these rules. The unit doctors and nursing staff will be pleased to answer any questions.
If you have any questions, please call the following number: 02 541 31 11
Frequently Asked Questions (FAQ)
If you have not received a phone call or message to cancel it, it means your appointment still applies. Be sure to arrive on time.
The cancellation of many appointments during the lockdown will have an impact on the organisation of our consultations during the coming weeks. Indeed, certain appointments have now become urgent and must be quickly scheduled. This means your appointment could be postponed. But rest assured that if your doctor considers your appointment urgent and/or necessary it will not be postponed.
You can only be accompanied in exceptional cases to be agreed in advance with your doctor at the Institute.
- Accompaniers are allowed subject to certain conditions.
- You can be accompanied by one person only (an adult) if you attend for an oncology consultation and your accompanier enters the consulting room with you.
- If you are attending for a medical-technical act, tests or for the day hospital, no accompanier will be allowed (except in exceptional cases) so as to avoid having too any people in the waiting rooms at any one time.
In this case please contact us so your specialist doctor can assess the situation before having you come to the Institute and inform you of special arrangements for patients who have tested positive for Covid-19 or have reason to believe they may have contracted Covid-19. Rest assured that if your consultation is urgent and necessary we will see you, COVID or no COVID.
No, our hospitalisation units have been reorganised to ensure that our patients who may be carrying Covid-19 or who may have contracted it are hospitalised in separate units with a dedicated nursing staff. All patients hospitalised are tested for Covid-19 and strict hygiene measures have been put into place to protect all our patients during their time at the Institute.
All our patients are hospitalised in a single room. Double rooms are only envisaged for our patients following the guarantee of negative results in the Covid-19 screening tests.
Visits to hospitalised patients are allowed. To protect patients and staff we ask you to respect certain rules :
- Visits are possible from the 3rd day of hospitalisation at the Institute.
- Only one visitor (and always the same one) is allowed. It will be possible to identify this sole visitor during the formalities for granting admission to the Institute.
- The sole visitor will be notified by text message as soon as it is possible to come to the Institute.
- Visiting times: between 3 pm and 8 pm during the week, at weekends and on public holidays.
- Length of visit: 30 minutes maximum.
- Please remain in the patient’s room throughout the visit.
- If your loved one is infected with COVID19, no visits are allowed (except in exceptional cases).
- If your loved one is hospitalised in the haematology unit (B3) or in intensive care (ASTI or RESI), specific measures apply: Please contact the hospital to find out more about visiting your hospitalised loved one in this case.
- Please respect the protection measures:
- Wear your mask.
- Respect the distancing of 1m50.
- Wash and disinfect your hands before and after your visit.
- Wear the gown you will be issued with.
Our psychologists are there to help you. A special phone line is also available.
Please feel free to call : 0487 / 11 94 28.